Returns Policy
Returns, Exchanges & Keeping Things Sparkly ✨
Changed your mind? No worries! You’ve got 30 days from delivery to return or exchange your order—just make sure it’s in its original packaging and pristine condition (no signs of a jewelry try-on party, please).
🔄 How It Works:
- Once we confirm your item is good as new, we’ll refund you via your original payment method or process an exchange.
- Exchanges are for the same item in a different color/print or something of the same value.
- Want something pricier? You’ll need to pay the difference. Going for a lower-value item? You’ll get a refund for the balance.
🚫 A Few Things to Note:
- Earrings? Nope, can’t return them—hygiene rules, and we like to keep things fresh! No exceptions here.
- Sale or discounted items? These are final sale—no take-backs, no swapsies.
- Return shipping fees will be deducted from your refund.
💔 Something Arrived Damaged?
Snap some clear photos and email us at hello@jimnojean.com within 10 days—we’ll sort it out ASAP!
💎 Our 90-Day Sparkle Guarantee:
All Jimnojean-plated jewelry comes with a 90-day warranty. If it tarnishes or wears within that time, we’ll re-plate it for free (because your jewels should shine as bright as you do). After 90 days, you can still use our re-plating service for R150 per piece (excluding shipping). To book, just email hello@jimnojean.com.
Easy, fair, and designed to keep you sparkling ✨ Let us know if you need any help!